For those interested in learning more about ON24, ON24 webcasting, rich media marketing or video communications solutions, review our list of frequently-asked-questions (FAQs) below.
What is ON24? What do you do?
ON24 Inc. is the leading provider of webcasting and rich media marketing solutions. ON24's solutions provides companies a full range live streaming audio and video applications and services to meet corporate and marketing initiatives such as lead generation, conferences and events, product launches, continuing professional education, internal communications, and executive announcements.
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Who are your customers?
More than 600 global organizations in publishing, technology, life sciences, government, and financial services rely on ON24, including Business Objects, Cardinal Health, Cisco Systems, Motorola, CMP Media, Credit Suisse, Department of Education, Hewlett-Packard, National Science Foundation, Samsung and other. Learn more about how our customers are using ON24 solutions.
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How do webcasts differ from webinars?
Webcasting is how audio and video is streamed - or transmitted - over the Internet whereas a webinar is an online seminar. A webinar can be delivered via webcasting.
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Isn't this web conferencing?
While web conferencing is great for smaller groups of people seeking to collaborate on a subject or project, webcasting is a more robust and reliable way for audio streaming or video streaming to hundreds and thousands of people.
Click here for more information on how web conferencing differs from webcasting.
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How are you different from web conferencing?
Web conferencing is a live meeting or presentation over the Internet that requires the use of a physical phone line or conference call bridge. Web conferencing is ideal for small, collaborative meetings of a few or 20 people. This is the type of solution provided by WebEx, iLinc, Microsoft Live Meeting, and other similar service providers.
Webcasting streams the audio and video over the Internet and can also use a phone line or conference call bridge to augment the audio, but this isn't necessary. Webcasting provides companies a way to communicate with hundreds and thousands of people via a one-to-many broadcast. ON24 is a webcasting solutions provider.
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I'm seeking pricing information. How much do you charge for your services?
Unlike other service providers, ON24 does not price events on a per user, per minute basis, which can be substantial when hundreds and thousands of viewers are anticipated for a single webinar. ON24 offers customers two service levels - Self-Service or Full Service - based on a customer's specific needs and volume of events.
Self-Service might be appropriate for companies that produce a significant number of events per year and have the internal resources to manage these events. For those companies with fewer events per year and/or prefer to outsource the event management, Full-Service might be an appropriate option. This may vary depending on a company's needs, internal resources, and total number of webcasts per year.
ON24 bases pricing for these service levels on the following points:
Self Service:
- Company licenses ON24's webcasting platform and has access to all supported event types as needed.
- Company pays a one-time setup, implementation, and training fee.
- Ongoing fees include a monthly application access fee, which includes technical support and 24-hour access to the platform and reporting.
- Each streaming event includes up to one-hour of webcasting and 250 viewers. There are incremental charges for additional time and viewers.
- ON24 does offer discounts based on volume of use and annual commitments. These discounts can be fairly substantial.
- Live events are priced higher than on-demand only events. All live events include three months of archived hosting with unlimited viewers
Full Service:
- Full service events include a product and service fee for project managing the event. Each event type includes a certain number of professional services project management and support time including time for setting up the event, training the presenters, and monitoring the actual event.
- Companies are charged on a per-event basis. There are no additional costs for setup, implementation or training.
- ON24 provides discounts based on volume of use or annual commitments.
- Live events are priced higher than on-demand only events. All live events include three months of archived hosting with unlimited viewers.
For a quote based on your needs, please contact ON24 at solutions@on24.com.
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What other services do you provide?
ON24 provides a full range of services to assist clients' with their webcasting needs. Our services include:
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What are your products?
ON24 provides a full suite of webcasting and rich media marketing solutions for our customers corporate and marketing initiatives. Our products are broken into three categories: Webcasting Solutions, Rich Media Marketing Solutions and Video Communication Solutions.
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What types of webcasting do you do?
ON24 provides the following types of webcasting:
- Live audio streaming
- Live video streaming
- On-demand audio streaming
- On-demand video streaming
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What industries do you service?
We have over 600 customers in publishing, technology, life sciences, government, and financial services industries.
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Where are you located?
ON24 is headquartered in San Francisco, with offices in Washington, D.C., New York and London.
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Who do I contact for more information about your company or services?
For more information about ON24 Inc., our solutions and services, please contact:
799 Market Street, 6th Floor
San Francisco, CA 94103
Phone: (415) 369-8000
Fax: (415) 369-8388
solutions@on24.com
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